Wisedocs is thrilled to welcome Jocelyn Brown as our Senior Vice President of Customer Success. With 20 years of experience in B2B SaaS, Jocelyn has a proven track record of building and leading high-performing customer success teams that drive value, increase retention, and foster long-term customer relationships. We’re excited to welcome Jocelyn to the team and look forward to seeing her leadership enhance our customer success initiatives. 

Strengthening Customer Success and Value at Wisedocs

Jocelyn Brown joins Wisedocs following a successful career in the B2B SaaS industry, leading customer success teams in delivering an exceptional customer experience for marketing automation and revenue performance management software. Prior to joining Wisedocs, Jocelyn led customer success at Hypercontext, driving growth and retention strategies. She previously held senior roles at Allocadia, Oracle, and Eloqua, overseeing customer success, revenue operations, and global enablement. With deep expertise in B2B SaaS and scalable success programs, she brings a proven track record of fostering customer loyalty and driving business growth within the tech industry.

At Wisedocs, Jocelyn is focused on enhancing customer relationships, delivering strategic leadership, and ensuring our customers get the most out of our artificial intelligence (AI)-driven solutions. She is passionate about building scalable success programs, fostering customer loyalty, and helping organizations streamline their claims document processes. With 80% of customers stating that the experience a company provides is just as important as its products or services, a strong customer success strategy is crucial to business growth. With Jocelyn at the helm, Wisedocs is well-positioned to strengthen client relationships, enhance customer experiences, and maximize the efficiency and accuracy of claims document management to new heights.

Driving Growth in an Exciting Time for Wisedocs

The addition of Jocelyn Brown comes at an exciting time for Wisedocs. In the past few months, we’ve launched new features like WiseChat and Custom Reports, simplifying claims document processing, and showcased our technology at Legal AI Demo Day. Building on our momentum from 2024, we successfully closed an oversubscribed $12.7 million Series A funding round and secured an additional $4.5 million in growth capital from CIBC Innovation Banking, investments that will help us expand our reach, support more clients, and continuously improve our platform. We’re proud to celebrate our team’s hard work, which has earned us industry recognition and key accolades along the way.

With Jocelyn’s expertise, we’re deepening our commitment to customer success and long-term client relationships as we continue to grow. As the business world rapidly adopts modern technology, with Deloitte predicting that half of generative AI companies will launch agentic AI pilots by 2027, the customer experience landscape is also evolving. Yet, at Wisedocs, we remain dedicated to a client-first approach. In a time when 59% of consumers feel companies have lost touch with the human element of customer experience and 82% of U.S. consumers want more human interaction in support, we prioritize hearing directly from our customers and ensuring they feel valued.

Founder Support for Brown’s Appointment as Senior Vice President

As Wisedocs continues to scale, we’re looking forward to the next steps our company can achieve together. Customer success remains a top priority, as we deeply value the feedback and satisfaction of our customers. In fact, a recent PwC report found that customer experience is the top factor influencing purchasing decisions. With this in mind, we remain committed to delivering exceptional service, ensuring our solutions not only meet but exceed our customers’ expectations.

“We’re thrilled to welcome Jocelyn to our executive leadership team,” says Co-Founder & CEO Connor Atchison. “At Wisedocs, our success is measured by the value we bring to our customers. Our mission is to streamline the claims management process and transform a broken system, and Jocelyn’s expertise and passion for customer success will be instrumental in ensuring our clients experience seamless, end-to-end support. With her leadership, we’re confident in delivering an even stronger, more customer-centric experience.”

Coupled with recent key senior leadership appointments such as Itay Mishan, Chief Technology Officer, Stacy Collins, VP of Customer Operations, and Ksenia Khlyustina, Director of Engineering, we are confident our journey will be driven by innovation, customer-centric solutions, and a strong leadership team dedicated to transforming the claims document management process. With these strategic additions, Wisedocs is well-positioned to accelerate growth, enhance our platform’s capabilities, and deliver even greater value to our customers. 

Stay tuned for more updates as we expand our team and technology to better serve our customers. Welcome to the team, Jocelyn!