This April, our team at Wisedocs had the opportunity to exhibit and speak at the CLM 2024 conference in San Francisco. It was an exciting event with engaging discussions around the integration of artificial intelligence in claims management. Our session in the Sponsor Insight Session titled "The Evolving Landscape of AI-Powered Claims Processing" attracted a crowd of 150-200 people and sparked a conversation about the future role of technology in our industry.

What is CLM 2024?

The Claims and Litigation Management Alliance (CLM) 2024, held in San Francisco from April 2 to 4, is an annual event for professionals involved in managing claims and legal disputes. It gathers over 1,200 attendees and 270 speakers from 90 innovative sessions to share and examine the latest trends, technologies, and practices within the industry. 

The conference provides excellent learning through experienced keynotes, sessions, roundtable discussions as well as networking opportunities. CLM 2024 explores how modern technology and collaborative practices can improve efficiency within claims handling and litigation management.

Our Journey at Wisedocs

At Wisedocs, our mission is to streamline the medical records process for the claims industry. We collaborate closely with insurance carriers, law firms, and in-house legal teams and lawyers to enhance efficiency and accuracy in managing medical documentation. 

My own experiences, from a twelve-year military career to navigating the healthcare system for a family member after a catastrophic accident, have deeply influenced our company's vision. These personal challenges revealed the inefficiencies of traditional claims processes and propelled our commitment to innovation.

During our presentation, we explored the current state of claims processing, addressing the challenges and backlogs that hinder the industry. We discussed how artificial intelligence (AI) and machine learning (ML) automation tools can be used in implementing compassion and humanizing the claims process by centring on the needs of the claimants. With these technologies, our goal is to ensure that every step in the claims process is approached with empathy and understanding.

Key Takeaways from CLM 2024

At CLM 2024, it was clear how AI and ML are at the forefront of transforming the claims and litigation management landscape. From leveraging AI-driven data analytics for risk assessment to enhancing medical record document review, these advancements are revolutionizing the industry. 

Gone are the days of manual claims processing - now firms and organizations are fully embracing AI for unparalleled efficiency to empower their teams. From claims teams to law firms, AI is here to stay and is streamlining workflows, scaling businesses, and reshaping the insurance defence industry at large.